Terms of Sale

Last updated: September 2, 2026

These Terms of Sale govern the purchase of products through the LUMIO online store. By placing an order, you agree to these terms.

1. Products

LUMIO makes every effort to ensure that product descriptions, images, specifications, and prices are accurate.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will notify you and, where applicable, provide a refund for the unavailable item.

2. Placing an Order

To place an order, you must provide accurate and complete information, including your name, billing information, shipping address, and payment details.

After placing an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order when necessary.

3. Prices

All prices displayed on our website are subject to change without notice.

The price applicable to your order is the price displayed at checkout when the order is submitted.

Shipping costs and any applicable taxes or fees will be displayed at checkout where required.

4. Payment

We accept the payment methods displayed on our website at checkout.

Payment must be successfully authorized before your order can be processed.

If your payment cannot be completed or is declined, LUMIO may cancel or delay the order until valid payment is received.

5. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation containing the details of your purchase.

Please review your order carefully. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipping.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for informational purposes and may vary due to circumstances outside our control, including carrier delays, customs, weather, holidays, or other unforeseen events.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Where applicable, nothing in these Terms of Sale limits your mandatory consumer rights under applicable law.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue.

We will review the request and provide an appropriate solution in accordance with our policies and applicable law.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, our Return & Refund Policy may apply instead.

10. Fraud Prevention

LUMIO reserves the right to verify orders and payment information and to cancel orders that appear to involve fraudulent, unauthorized, or suspicious activity.

If an order is cancelled for this reason after payment has been received, the applicable amount will be refunded to the original payment method where appropriate.

11. Intellectual Property

All LUMIO trademarks, logos, product images, designs, text, and other website content are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used commercially without prior written permission from LUMIO.

12. Limitation of Liability

To the maximum extent permitted by applicable law, LUMIO shall not be liable for indirect, incidental, or consequential losses arising from the purchase or use of our products.

Nothing in these Terms of Sale excludes or limits liability that cannot legally be excluded or limited.

13. Changes to These Terms

LUMIO may update these Terms of Sale from time to time.

The version in effect at the time you place your order will generally apply to that purchase, unless otherwise required by applicable law.

14. Governing Law

These Terms of Sale are governed by the applicable laws of the jurisdiction in which LUMIO operates, subject to any mandatory consumer protection rights applicable to you.

15. Contact Us

If you have any questions regarding these Terms of Sale or your order, please contact us using the contact information provided on the LUMIO website.

LUMIO